11/17/2023 0 Comments Metro pcs push to talk phonesShe refused to listen to me as I advised that I have heard this over and over again. I called today only to have the 1st agent start quoting the 'process' once again. The only people that treated me with respect were the people on customer service on the phone. I was treated disrespectfully in the store. I have heard nothing back from anybody at this point. I called customer service again and they said they would file my complaint and extradite it to the complaint department because I shouldn't have been treated that way and they should have given me the deal that everybody else in the world is offered to switch. You have a worldwide campaign going on about Switching free phone great plan et cetera." Again I walked out of there with no resolution. Are you gonna give me the phone back?" And I said, "Absolutely not. He said, "Well I can't refund you any money. I even said just put the rest of the balance that you would be returning to me towards my bill so I wouldn't have a bill for a couple months. I told him I wanted a refund for the phone and I was willing to pay the taxes on the phone which was to be about $35. It shows that you became a metro customer at the exact time and day that I was there to switch plans." They told me to go back to the store the next day, talk to the manager Which I did and he was no help either. So when I got home I called and the customer rep on the phone said, "The store was mistaken. She said to go home and call the 611 customer service and see if there was anything They could do for me. Instead I got charged a $129 for the phone, A $125 To activate And pay my 1st month's plan which was supposed to be $40. So I wanted to take advantage of The worldwide advertised deal that they are offering everybody to switch. I was highly upset at this time so I needed a new phone with a better camera.
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